Frequently Asked Questions

Our phone lines are staffed 8am-9pm daily, and our office hours are 9am-4pm Monday-Friday, barring major holidays and the week between Christmas and New Years.

Each family receives a professional photo session, a link to their private online photo gallery (generally about a week after the session), and custom legacy gift package (mailed a few weeks after the session), free of charge. The package includes prints, mini photo albums for those present at the session, photo paperweight, laminated wallet prints, photo charm, and more. 

For privacy reasons, all sessions must be requested through our secure online forms, which are also located at the bottom of this page. Please note that we offer one session per family.

We photograph children 18 and under facing life-threatening conditions as well as parents facing life-threatening conditions, who have children 18 and under. We will often photograph 'end of life' sessions for children during the removal of life support. Soulumination offers one session per family.