Frequently Asked Questions
What are your hours?
Office and text line hours are 8:30am-4:30pm Monday-Friday and our phone line is staffed 8:30am-9pm Monday-Sunday. We are closed on major holidays and the week between Christmas and New Years. Photography sessions take place Mon-Sun at a mutually agreeable time and location.
Who do you photograph?
Our Child Legacy program serves families with children 18 and under who are currently facing a life-threatening condition, in Washington state. Our Parent Legacy program serves families with children 18 and under with a parent currently facing a life-threatening condition, in Washington state. Families receive one, one-hour professional photo session, an online gallery of their images, and a custom legacy gift package, free of charge.
When do you photograph?
At a mutually agreeable time for our photographer and the family, Mon-Sun. Sessions needed within 24 hours are reserved for unplanned removal of care or imminent passing of the patient, and are considered urgent. We ask for a minimum of 2 hours notice. For urgent sessions, a photographer will have dropped everything in their day to get to the hospital. The more notice we have, the more likely we can schedule a photographer.
Soulumination sessions are a family photo session. We require at least one parent or guardian to be present. We do not photograph events, parties, or for other organizations, we work for and with the family.
Photo sessions may be in the hospital, outside on a hospital campus, the family home, a favorite park, or outdoor location.
What does the family receive?
Each family receives one, one-hour professional photo session, a link to their private online photo gallery (generally about a week after the session), and custom legacy gift package (mailed a few weeks after the session), free of charge. The package includes prints, mini photo albums, photo paperweight, laminated wallet prints, photo charm, and more.
How do I request a photo session?
Photo sessions must be requested through our secure online referral forms. After the request is submitted, our Program staff will reach out to the session contact during business hours. Please note that we offer one session per family. Sessions needed within 24 hours are reserved for unplanned removal of care or imminent passing of the patient and are considered urgent. We ask for a minimum of 2 hours notice. For urgent sessions, please submit the online request form AND call 206-297-0885.