• If you have an urgent request for a session or a request made during a weekend, please call (206) 297-0885 and then fill out the request form at your earliest convenience. 

• Our photographers are professionals who volunteer for us, and as such we cannot guarantee availability. 

• Our after-hours phone line is staffed by volunteers for urgent requests 4:30 pm-9:00 pm Mon.-Fri. and 8:30 am-9:00 pm Sat.-Sun.

• We receive submitted requests throughout our regular business hours Mon.-Fri. 8:30 am-4:30 pm.

• Sessions needed within 24 hours are reserved for unplanned compassionate removal of care or imminent passing of the patient and are considered urgent.

• Parent patients must have a child or children 18 and under to qualify.

• We do not accept post-mortem requests.

• Soulumination is closed and lines of communication are not staffed on Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Dec. 25-Jan. 1.

• Families receive a professional photo session, a secure online gallery of up to 60 images in both color and black and white, and custom legacy gifts, free of charge. 

• Approximately 7-10 days after the photo session, your private online gallery will be ready.

We schedule one initial photo session per family. 

A second photo session may be requested under the following circumstances:

• The patient’s passing is deemed imminent;

• Six months after the initial session, if the patient has remained continuously hospitalized; or

• If the patient continues to experience a life-limiting condition, follow-up photo sessions may be requested every eighteen months.